Knowledge Center

With more than 70 years of combined company experience, Market Force Information, our parent company, is the leader in the customer experience information and insights industry. We have the range of products, industry expertise, and technology to continually define industry standards of excellence and provide added value for our clients. The knowledge center is designed to share our approaches, research, and past experience as we continue to deliver, discover, innovate, and lead.

Case Study

• PetSmart - Out of Stock Inventory Solution

Literature

Corporate Information

• Company Overview

Products and Services

• Mystery Shopping
• Telephone Mystery Shopping
• IVR/Web-Based Customer Feedback Surveys
• Computer Assisted Telephone Interviewing (CATI) Surveys
• On-Site Audits
• Pricing Audits
• Pricemark – Syndicated Price Tracking
• Triggered Training™ and Rewards
• Analytics and Insights

Vertical Solutions

• Customer Experience Information and Insights – Retail
• Customer Experience Information and Insights – Restaurants
• Customer Experience Information and Insights – Drug and Grocery
• Customer Experience Information and Insights – Convenience Store and Petroleum
• Customer Experience Information and Insights – Banking and Finance
• Customer Experience Information and Insights – CPG Manufacturers