Convenience Store and Petroleum

With locations that fall both in metropolitan and remote areas, measuring the system-wide customer experience for convenience store/petroleum operators is a challenge for most information providers. Market Force Information, our parent company, is well equipped to provide the geographic coverage you need with a shopper network of over 300,000 individuals. We understand the impact of crucial on-site factors such as operational compliance, customer service, safety, and cleanliness. Our OnSight evaluations and InSight solutions give you a crucial view into your on-site performance with actionable tools for immediate improvement.

Our OnSight evaluations capture information on operational performance including customer greeting, merchandising execution, and compliance with branding and pump-labeling standards. In addition, we capture direct customer feedback on areas such as quality of service and cleanliness of the store, restroom, and fueling area. Our InSight solutions provide actionable recommendations, and we efficiently drive improvements in store-level performance with automated training programs delivered directly to the locations that need it most.